Last Updated: 17 September 2026
At Atlas Supplements, we want you to be satisfied with your purchase. This Returns & Refunds Policy explains how returns, refunds and exchanges are handled when purchasing products from our website.
This policy applies to purchases made through the Atlas Supplements online store.
Nothing in this policy is intended to limit any rights you may have under applicable South African consumer protection legislation.
1. Change-of-Mind Returns
Where permitted by applicable law, customers may request a return for an eligible unopened product within 7 days of receiving the order.
To qualify for a change-of-mind return, the product must:
Be unopened and unused.
Be in its original packaging.
Be in a resalable condition.
Include all original labels and packaging.
Not have been damaged after delivery.
Because our products include nutritional supplements and consumable goods, opened or used products may not be accepted for change-of-mind returns where applicable law permits such exclusion.
2. Products That Cannot Be Returned for Change of Mind
For health, hygiene and product-integrity reasons, we generally cannot accept change-of-mind returns for products that have been:
Opened.
Used or partially consumed.
Damaged after delivery due to customer handling.
Returned without the original packaging.
Altered, tampered with or otherwise made unsuitable for resale.
This does not affect any consumer rights relating to defective, unsafe, incorrect or unsuitable goods under applicable law.
3. Incorrect, Damaged or Defective Products
If you receive:
The wrong product;
A damaged product;
A defective product;
A product that does not correspond with your order; or
A product with another qualifying issue,
please contact us as soon as reasonably possible.
Please provide your order number and photographs showing the product, packaging and any visible damage.
We will assess the issue and, where appropriate, arrange a replacement, repair, refund or other remedy in accordance with applicable law.
4. How to Request a Return
To request a return, contact us at:
Telephone: 072 562 1604
Email: atlassupplements19@gmail.com
Please include:
Your full name.
Order number.
Date of purchase.
Product name.
Reason for the return.
Photographs where applicable.
Do not send products back before receiving return instructions from Atlas Supplements.
5. Return Shipping
For change-of-mind returns, the customer may be responsible for the direct cost of returning the product, where permitted by law.
Where the return is due to an incorrect, damaged or defective product, Atlas Supplements will assess the circumstances and advise you regarding the return shipping arrangements.
6. Inspection of Returned Products
Returned products may be inspected before a refund, replacement or exchange is approved.
Products must be returned in the condition required by this policy or applicable law.
If a return does not meet the applicable requirements, we will contact you regarding the available options.
7. Refunds
Once a return has been approved, refunds will generally be processed using the original payment method where reasonably possible.
The time it takes for a refund to reflect in your account may depend on the payment provider or financial institution.
Where a refund is required by applicable consumer protection legislation, the refund will be processed within the timeframe prescribed by law.
8. Exchanges
Where appropriate and subject to stock availability, Atlas Supplements may offer an exchange for an eligible product.
If the requested replacement product is unavailable, an alternative remedy or refund may be offered where applicable.
9. Sale or Promotional Products
Products purchased during promotions or special offers remain subject to this Returns & Refunds Policy and applicable consumer protection legislation.
Any specific promotional return conditions will be communicated as part of the applicable promotion.
10. Statutory Consumer Rights
This policy does not exclude or limit rights available to consumers under applicable South African legislation.
Where a product is defective, unsafe, unsuitable for the purpose for which it was supplied, or otherwise falls within a statutory remedy, Atlas Supplements will deal with the matter in accordance with applicable law.
11. Contact Us
For returns, refunds or exchanges, please contact:
Atlas Supplements
Telephone: 072 562 1604
Email: atlassupplements19@gmail.com
Please have your order number available when contacting us.
